Q&A

DELIVERY TIMES AND ORDERING INFORMATION
DELIVERY TIME

We undertake to prepare and dispatch your order within 24 to 48 hours. Once handed over to the carriers, delivery generally takes between 15 and 19 working days. We ship from Monday to Friday, excluding weekends and public holidays.

At present, the products offered on our site, dedicated to the Wednesday addams dress, are shipped from our international sites for global delivery. Delays may occur due to customs, which vary from country to country.

Delivery delays may also be caused by various factors beyond our control, such as :

Conflicts or strikes
Weather conditions
Peak periods (e.g. holiday season)
Large or bulky items
Carrier errors
In the event of such incidents, we undertake to keep you informed.

Note: Customs delays are not our responsibility. We will do our utmost to deliver your order as quickly as possible, without compromising the quality of our products.

INACCURATE ADDRESS AND DISCLAIMER

It is the buyer’s responsibility to provide an accurate address. We cannot change the address once the order has been processed or shipped. In the event of an error, we are not responsible for shipments to an incorrect address provided by the buyer.

If the package is returned to us, an exchange or refund may be considered.

DELIVERY COSTS

Delivery is free in UK and abroad, with no minimum purchase or specific conditions.

ORDER TRACKING

Your order can be tracked via our website using your order number and e-mail address. In the event of access problems, our customer support team is available to help you.

ORDER NOT RECEIVED

In the event of a problem with delivery (lost, damaged parcel, etc.), we will handle any disputes with the Post Office. In the event of a problem, we will resend a new parcel at our expense. For assistance, please contact us at the following e-mail address: support@waffle-maker.co.uk

PAYMENT PLATFORM

We use Stripe as a secure payment method for your credit card purchases.

CANCELLATION AND RETURN
RETURN REQUEST

If you have any questions about returns, please contact us at support@waffle-maker.co.uk or consult our Returns Policy.

RETURN COSTS

Return shipping costs are the responsibility of the customer.

REFUND POLICY

If you are not fully satisfied with your order, a refund request can be submitted via our Contact section.

DAMAGED PRODUCT

If you receive a defective or damaged product, please contact us with visual evidence for prompt handling.